Terms of Service

By accessing or using the EnergyCode platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

These terms constitute a legally binding agreement between you and Hashtag MDA Limited (trading as EnergyCode), a company registered in England and Wales (Company Number: 08457337).

We reserve the right to modify these terms at any time. Continued use of the platform following any changes constitutes acceptance of those changes.

EnergyCode is an electricity charges validation platform that helps businesses verify their network and third-party charges. Our services are available to businesses only (B2B) and are not intended for individual consumers.

Charges We Validate:

• DUoS (Distribution Use of System) charges across all 14 GB DNO regions using CDCM methodology
• TNUoS (Transmission Network Use of System) charges
• BSUoS (Balancing Services Use of System) charges
• Capacity Market levy
• CfD (Contracts for Difference) levy
• CCL (Climate Change Levy)

Platform Features:

• MPAN lookup and tariff identification
• Historical charge comparisons (from April 2023)
• Billing error detection and reporting
• Support for both half-hourly (HH) and non-half-hourly (NHH) meters

Geographical Coverage: Our service covers England, Scotland, and Wales only. Northern Ireland operates under a different regulatory framework and is not covered. Independent Distribution Network Operators (IDNOs) are supported; for IDNO connections, we require your postcode to identify the host DNO region and apply the correct tariffs.

Limitations: We validate charges using the Common Distribution Charging Methodology (CDCM) only. Extra High Voltage (EHV) connections at 22kV or above use EDCM (bespoke site-specific pricing) and are not covered by our calculator. We provide EDCM tariff data for reference and validation purposes only. We cannot validate wholesale energy costs, supplier margins, CCL exemptions, or EII relief as these depend on individual contracts and agreements.

Data Sources: We extract charge data from official DNO charging statements published annually by all 14 Distribution Network Operators. This includes Annex 1 (CDCM tariff rates), Annex 2 (EDCM site-specific tariffs for import and export), Annex 3 (preserved/legacy tariff classes), and Annex 6 (quarterly addenda for new or amended EHV site tariffs).

Our calculations are based on published industry tariffs and methodologies. While we strive for accuracy, we do not guarantee that our calculations will match supplier invoices exactly due to variations in billing practices. You should always verify results with your energy supplier.

As a user of EnergyCode, you agree to:

• Provide accurate and complete information when using our services
• Maintain the security of your account credentials
• Use the platform only for lawful purposes
• Not attempt to reverse engineer, copy, or redistribute our software
• Not use automated systems to access our platform without permission
• Comply with all applicable laws and regulations

You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

Access to EnergyCode requires a paid subscription. By subscribing to our services, you agree to the following terms:

• Subscription Tiers: We offer Pro (individual) and Partner (team/enterprise) subscriptions. There is no free tier.
• Minimum Commitment: Pro subscriptions are annual commitments (12 months minimum), billed monthly. If you cancel before the end of your 12-month commitment period, you remain liable for all remaining monthly payments until the commitment period ends. Partner subscriptions have custom terms agreed in writing.
• Free Trial: We may offer trial periods from time to time. Trial terms, duration, and availability are subject to change without notice. At the end of any trial, your access will end unless you subscribe.
• Billing Cycle: Pro subscriptions are billed monthly. Annual prepayment is available at a discounted rate. Partner subscriptions may be billed monthly, quarterly, or annually as agreed.
• Automatic Renewal: Subscriptions automatically renew at the end of your commitment period unless cancelled at least 30 days before renewal. We will remind you before your renewal date.
• Price Changes: We may modify pricing with 30 days notice. Price changes will take effect at your next renewal period.
• Refunds: Subscriptions are non-refundable. Early cancellation does not entitle you to a refund of any fees already paid or waive any fees still owed under your commitment period.
• Payment Methods: We accept payment by card or invoice. All payments are processed securely through Stripe. We do not store your complete payment card details.

The EnergyCode platform, including its original content, features, functionality, and underlying software, is owned by Hashtag MDA Limited and is protected by international copyright, trademark, and other intellectual property laws.

• Our Content: All text, graphics, logos, icons, images, audio clips, and software are our property or licensed to us.
• Your Content: You retain ownership of data you input into the platform. By using our service, you grant us a limited licence to process this data solely to provide our services to you.
• Feedback: Any feedback or suggestions you provide may be used by us without obligation to you.

When you use our calculator, you input sensitive business data including MPANs and consumption values. We respect the confidential nature of this information and commit to the following restrictions:

• Your Data Rights: You retain all rights to your MPAN numbers, consumption data, and billing information. We do not claim any ownership over this data.
• Service Use Only: We use your calculation data solely to provide the DUoS validation service to you. Calculation data is processed in-memory and not stored in our database.
• No Selling or Licensing: We will never sell, license, or monetise your MPAN or consumption data. We do not sell access to aggregate consumption patterns, market intelligence, or any derivative data products.
• No Third-Party Sharing: We will not share your calculation data with Distribution Network Operators (DNOs), energy suppliers, or Third-Party Intermediaries (TPIs) without your explicit consent.
• Admin Monitoring: For service quality and improvement purposes, calculation details are sent via email to our admin team. This data is used solely to monitor service performance, identify technical issues, and improve calculation accuracy. See our Privacy Policy for details and how to opt out.
• No Market Research Products: We will not use your data to create or sell market research reports, industry benchmarks, or competitive intelligence products.

If you have concerns about how your data is used, contact us at [email protected].

Non-Excludable Liability: Nothing in these terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited by applicable law

Limitations: Subject to the above, to the fullest extent permitted by applicable law, EnergyCode and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the service
• Any errors or inaccuracies in our calculations or data

Our total aggregate liability for any claims arising from your use of the service shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred pounds (£100).

Important: Our platform provides calculations for informational purposes only. You should always verify results with your energy supplier before taking any action based on our calculations. We do not guarantee the accuracy of any calculation or that our results will match your supplier's invoices.

Either party may terminate this agreement subject to the following:

• Your Right to Terminate: You may cancel your subscription at any time through your account settings. However, Pro subscriptions have a 12-month minimum commitment. If you cancel before the end of your commitment period, you remain liable for all remaining monthly payments. Cancellation takes effect at the end of your current billing period.
• Our Right to Terminate: We may suspend or terminate your access immediately if you breach these terms, engage in fraudulent activity, or fail to pay subscription fees. In such cases, you remain liable for any outstanding fees under your commitment period.
• Effect of Termination: Upon termination, your right to use the service ceases at the end of your current billing period (or immediately if terminated for breach). We will retain your data for a reasonable period to allow you to export it, after which it may be deleted.
• Refunds on Termination: No refunds are provided for early termination. Any prepaid fees are non-refundable.

Sections relating to intellectual property, limitation of liability, payment obligations, and governing law survive termination.

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from or relating to these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, you agree to attempt to resolve any dispute informally by contacting us. We will attempt to resolve the dispute within 30 days.

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• General Enquiries: [email protected]
• Company: Hashtag MDA Limited, registered in England and Wales (Company Number: 08457337)